Your Questions Answered

Once Arabia’s Secret, Now Your Ritual

Yes. RIWA is 100% cruelty-free, and most products are vegan. Please refer to individual product pages for full ingredient details.Orders & Shipping
Never. We use only plant-based essential oils, natural extracts, and non-toxic preservatives. No parabens, sulfates, silicones, or artificial dyes
RIWA products are developed in collaboration with world-class formulation experts and produced in certified labs that meet our highest standards of quality.
While our production partners span multiple regions, each formula is rooted in the natural beauty rituals of the Arabian Peninsula — drawing on its ingredients, traditions, and climate-conscious care

Yes. RIWA ships worldwide. Shipping rates and times are calculated at checkout based on your location
We process orders within 1–2 business days. Delivery typically takes:
- Saudi Arabia & Gulf countries: 2–5 business days
- International orders: 7–12 business days depending on destination
You’ll receive a tracking link as soon as your order ships.
Once your order is shipped, you’ll receive an email with your tracking number and a link to follow its journey.

Our products are made in small batches with natural preservatives. Most items last 6 to 12 months after opening. Please store in a cool, dry place away from direct sunlight.
Our products are natural and safe, but always consult with your physician before using any new skincare during pregnancy.
Absolutely. RIWA formulas are crafted with gentle, natural ingredients and are free from harsh chemicals. However, we always recommend a patch test if you have highly sensitive skin or allergies.

We can modify or cancel your order if it hasn't shipped yet. Please contact us immediately at care@riwahouse.com and kindly include your order’s reference number.
We’re here to help. Please contact us within 48 hours of receiving your order at care@riwahouse.com with photos and a description. We'll make it right.